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W38755
Closed
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Scheduled Date/Time:
09/10/2021, 01:00 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)
Rates:
Ambyth - Service Contract (08/09/21 - 08/08/22) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Troubleshoot email issues.
Work Requested by: Jacob Tareyama
Enter Work Completed Tasks
Work Completed :
Jacob reported emails being sent from boston.osgship.com to ambyth.com are receiving a bounce back message. Check bounce back message and confirmed Rackspace (mx2.emailsrvr.com) is blocking the IP address 35.158.89.151 where boston.osgship.com emails are being sent from. Create a ticket with 3DI who manages Rackspace emails to unblock 35.158.89.151 to allow the email to flow through. Also requested mailbox access for Elizabeth Quenga to have full mailbox access to ambythjobs@ambyth.com and to obtain email username and password for MSchniep@ambyth.com.
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