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W38819
Closed
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Gail Manuel (
671-649-8200
)
Scheduled Date/Time:
10/07/2021, 08:15 am
Service Type:
Remote
Charge Type:
Normal
Charge Code:
AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)
Rates:
Ambyth - Service Contract (08/09/21 - 08/08/22) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Work with Conrad Divis to troubleshoot email issue.
Work Requested by: Gail Manuel
Enter Work Completed Tasks
Work Completed :
Remote Support with Conrad Divis. Conrad reported he is not receiving any emails. Send test emails and check outlook client and noted emails not present in the inbox. Investigated and noted that all emails being received are being moved directly to the delete folder. Noted Outlook had a rule set that moves all emails to deleted folder. Removed this rule and send additional test emails successfully. Emails are being received in Conrad's inbox.
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