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Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Scheduled Date/Time:
01/05/2023, 01:30 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)
Rates:
Ambyth - Service Contract (08/09/22 - 08/08/23) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
0
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Joy
Date Signed:
01/05/2023
Work Requested
Pick up Vanessa's laptop for inhouse troubleshooting at DSI.
Work Requested by: Vanessa Cruz
Enter Work Completed Tasks
Work Completed :
Pick up Vanessa's laptop from Ambyth and brought back to DSI to troubleshoot. Per Vanessa, she lost remote access to her workstation. Test VPN and confirmed VPN connection can establish correctly. Test connect using Windows RDP to Vanessa's workstation but unreachable error is thrown. Worked with Vanessa to check her workstation remotely. Noted workstation was only connected to WiFi and not LAN. Worked with Vanessa to reconnect LAN cable to the workstation. Test access using Windows RDP to Vanessa's workstation successfully. Issue was LAN cable lost connected to the workstation and RDP is using the static IP address that is set on the LAN port.
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