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Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Michael Schniep
Scheduled Date/Time:
07/12/2023, 02:00 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)
Rates:
Ambyth - Service Contract (08/09/22 - 08/08/23) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Lou Garcia
Date Signed:
07/12/2023
Work Requested
Troubleshoot Alpha Card ID Printing issues
Work Requested by: Michael Schniep
Enter Work Completed Tasks
Work Completed :
Check AlphaCard Pro 500 printer. Michael advised error "Wrong Dye Ribbon" present but he installed the same ribbon. Check printer and updated to latest firmware. Error still persist. Check installed ribbon and noted part number is MA300YMCKO. Check online and noted this ribbon part number is incorrect. Install another ribbon (ACP300YMCKO) Ambyth had on hand and confirmed printer detects the ribbon properly. Test print ID card successfully.
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