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Invoiced
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Lou Garcia
Scheduled Date/Time:
10/24/2023, 03:00 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)
Rates:
Ambyth - Service Contract (08/09/23 - 08/08/24) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Lou Garcia
Date Signed:
10/24/2023
Invoice Number:
031668
Work Requested
Troubleshoot ID Badge workstation. Troubleshoot Michael's workstation
Work Requested by: Lou Garcia
Enter Work Completed Tasks
Work Completed :
ID Badge workstation not accessible via RDC. connect monitor to workstation and log in to check. Noted network shows disconnected. Confirmed network cable is connected. Reboot workstation and network came back up. RDC is operational. Noted adapter settings not showing in network. Advised Ambyth this workstation is showing signs of failure. Ambyth to locate ID Badge software for reinstall. DSI will check if software can be downloaded. Check Michaels workstation and confirmed HR drive is accessible. Issue was Michael was trying to access old HR drive. Reinstall and reconfigure Lou's SonicWALL Global VPN client. test VPN connection using mobile hot spot successfully.
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