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W40851
Closed
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Christi Taijeron
Scheduled Date/Time:
12/11/2023, 10:00 am
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)
Rates:
Ambyth - Service Contract (08/09/23 - 08/08/24) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Christi reported she lost connection to network share drives.
Work Requested by: Christi Taijeron
Enter Work Completed Tasks
Work Completed :
Remote Support with Christi. Network share drives not accessible. Confirmed Warehouse site to site VPN connection with HQ is up. Christi advised all other staff at Warehouse location can access. Check Christi's laptop and noted incorrect DNS was populated. Update and correct DNS setting. Confirmed with Christi network share drives are now accessible.
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