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W41056
Invoiced
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Scheduled Date/Time:
03/07/2024, 09:00 am
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)
Rates:
Ambyth - Service Contract (08/09/23 - 08/08/24) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Bryant Bagiac
Customer Signature:
Yes
Print Name:
Lou Garcia
Date Signed:
03/07/2024
Invoice Number:
031926
Work Requested
Check Neisha’s workstation (front desk at Ambyth HQ). Outlook is running slow and crashing.
Work Requested by: Jacob Tareyama
Enter Work Completed Tasks
Work Completed :
Troubleshoot Neisha's Outlook running slow and crashing. Resources were fine. Tried recreating profile, did not work. Tried reinstalling Microsoft Office, did not work. Installed N-Able and Malwarebytes. Ran scan on Malwarebytes. Scan showed no malware. Tested network cable with cable tester. Cable passed. Used tone generator to find where jack is connected to on switch. Jack was connected to switch on a port thag is 100MBs, not Gigabit. Moved connection to Gigabit port. Checked Neisha's laptop to verify she has Gigabit speeds now. Confirmed she does. DSI to quote Ambyth a full Gigabit switch. Checked other computers in Ambyth OPS and HR for manually set DNS. Switched those users from manually set DNS to automatic via DHCP. Verified they still had access to network drives and data.
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