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Closed
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Gail Manuel (
671-649-8200
)
Scheduled Date/Time:
12/04/2024, 02:00 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Rates:
Ambyth - Service Contract (08/26/24 - 08/25/25) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Ambyth Saipan: Troubleshoot Joan's workstation Ambyth Logistics Guam: Troubleshoot Tanya's workstation.
Work Requested by: Gail Manuel
Enter Work Completed Tasks
Work Completed :
Ambyth Saipan: Check Joan's workstation. Joan reported her workstation crashed yesterday and White Coconut was able to get the workstation to boot to Windows. CYMA and other programs are running sluggish or not responding at all. Attempt to repair CYMA install but installer freezes and crashes. Check event log and noted several Windows system errors. Advised Ambyth that this Saipan workstation will need to be reprepped with Windows 11 Pro. White Coconut to perform the reprep and reprep cannot be performed remotely. DSI to remotely setup CYMA and all other programs. Ambyth Logistics: Wilma reported Tanya's workstation was unable to access network resources. Upon further investigation, Tanya's workstation was relocated and connected to Docomo's Voice network port. Advised Wilma to connect workstation to data port (D # port) and confirmed network resources are accessible.
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