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W41805
Invoiced
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Jacob Tareyama
Scheduled Date/Time:
03/21/2025, 02:30 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Rates:
Ambyth - Service Contract (08/26/24 - 08/25/25) [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Invoice Number:
032645
Work Requested
Jacob reported Subic cannot access servers. Multiple staff at Ambyth reported cannot access email on Outlook
Work Requested by: Jacob Tareyama
Enter Work Completed Tasks
Work Completed :
Jacob reported Subic unable to access share drives on Guam server. Check SonicWALL and noted Site to Site VPN from Guam to Subic is down. Subic main internet (PLDT) went down and is using a hotspot. Site to site VPN down due to main internet (PLDT) being down. Multiple staff reported outlook down. Test access to webmail ok. During troubleshooting, Outlook access came back up. Possible outage on the Hosted Exchange. Create a support ticket with Hosted Exchange support to gain more information on the 1 hour down time.
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