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W42180
Closed
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Gail Manuel (
671-649-8200
)
Scheduled Date/Time:
09/11/2025, 02:00 pm
Service Type:
Onsite
Charge Type:
Service Contract
Charge Code:
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Rates:
Ambyth - Service Contract (08/26/25 - 08/25/26) [
TOTAL
MONTHLY
HOURS:
8]
Remaining Hours:
8
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Gail Manuel
Date Signed:
09/11/2025
Work Requested
Troubleshoot Network. Internet Down.
Work Requested by: Gail Manuel
Enter Work Completed Tasks
Work Completed :
- Troubleshooted network issues. Partial connection restored upon arrival. Was advised connection went back upon arrival, mobile internet also restored. - Inspected the server and sonicwall connections, saipan has intermittent connection loss. Subic and Guam internet connectivity is restored. - Unable to proceed further due to Saipan ISP intermittent network issues, affecting their VPN tunnel. - Logged in to Saipan server directly to check SonicWall, connection drops causing to hinder further troubleshooting. - Ambyth to follow up with Docomo for Saipan restoration time.
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