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W42266
Closed
Customer/Point of Contact:
Ambyth Shipping & Trading, Inc.
Vanessa Cruz
Scheduled Date/Time:
10/13/2025, 01:00 pm
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Rates:
Ambyth - Service Contract (08/26/25 - 08/25/26) [
TOTAL
MONTHLY
HOURS:
8]
Remaining Hours:
4
Est. Service Time (hrs):
1
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Troubleshoot Vanessa Cruz RDP to Ambyth Office workstation issue.
Work Requested by: Vanessa Cruz
Enter Work Completed Tasks
Work Completed :
Vanessa reported she is unable to RDP to her workstation at the Ambyth Office. Login remotely and check SonicWALL Firewall Port forwarding and workstation IP Address. Both Port forwarding and workstation IP Address correct. Login to Vanessa's workstation using admin account and noted Windows firewall setting was set to block RDP. Remove block on Windows Firewall, test connect via RDP successfully.
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