DSI WebApp

W38706 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

08/24/2021, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Joleen Cruz

Date Signed:

08/24/2021

Work Requested

Troubleshoot various issues.

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Bella's email issue. Email not syncing. Reconfigure email account in outlook and confirmed emails are syncing. Troubleshoot Joleen's CYMA and network drive access. Joleen unable to access. Re-map all network drives and confirmed drives are accessible. Test access to CYMA with Joleen successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Bella's email issue. Email not syncing. Reconfigure email account in outlook and confirmed emails are syncing. Troubleshoot Joleen's CYMA and network drive access. Joleen unable to access. Re-map all network drives and confirmed drives are accessible. Test access to CYMA with Joleen successfully.	Kevin Hsueh	08/24/2021 09:30 am	08/24/2021 10:43 am	01:13

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 18

Date/Time	Comment	Tech
08/20/2021 09:00 am	Created workorder.	Kevin H.
08/20/2021 09:00 am	Assigned: Kevin Hsueh	Kevin H.
08/20/2021 09:00 am	Updated status to Scheduled	Kevin H.
08/24/2021 08:41 am	Updated Estimated Service Time (hrs) to	Kevin H.
08/24/2021 08:41 am	Updated scheduled date/time from 08/20/2021 10:00 am to: 08/24/2021 09:30 am	Kevin H.
08/24/2021 08:41 am	Modified workorder.	Kevin H.
08/24/2021 08:42 am	Work requested modified- Troubleshoot various issues.	Kevin H.
08/24/2021 09:36 am	Check-in 08/24/2021 09:30 am	Kevin H.
08/24/2021 09:36 am	Arrived 08/24/2021 09:36 am	Kevin H.
08/24/2021 10:39 am	Customer Signature Posted	Kevin H.
08/24/2021 10:45 am	Updated status to Service Completed	Kevin H.
08/24/2021 10:45 am	Work Order Tasks Added	Kevin H.
08/24/2021 10:45 am	Check-out 08/24/2021 10:43 am	Kevin H.
08/24/2021 10:47 am	Service Completed	Kevin H.
08/24/2021 10:47 am	Updated status to Pending Approval	Kevin H.
08/24/2021 02:42 pm	Approved.	Chu H.
08/24/2021 02:42 pm	Updated status to Submitted for Invoicing	Chu H.
08/24/2021 04:52 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38706

Work Orders