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W38755   Closed

09/10/2021, 01:00 pm   
Remote
Service Contract
AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)
Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Troubleshoot email issues.
Work Requested by: Jacob Tareyama

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Jacob reported emails being sent from boston.osgship.com to ambyth.com are receiving a bounce back message. Check bounce back message and confirmed Rackspace (mx2.emailsrvr.com) is blocking the IP address 35.158.89.151 where boston.osgship.com emails are being sent from. Create a ticket with 3DI who manages Rackspace emails to unblock 35.158.89.151 to allow the email to flow through. Also requested mailbox access for Elizabeth Quenga to have full mailbox access to ambythjobs@ambyth.com and to obtain email username and password for MSchniep@ambyth.com.
Work Completed Technician Check-in Check-out Actual Hrs
1 Jacob reported emails being sent from boston.osgship.com to ambyth.com are receiving a bounce back message. Check bounce back message and confirmed Rackspace (mx2.emailsrvr.com) is blocking the IP address 35.158.89.151 where boston.osgship.com emails are being sent from. Create a ticket with 3DI who manages Rackspace emails to unblock 35.158.89.151 to allow the email to flow through. Also requested mailbox access for Elizabeth Quenga to have full mailbox access to ambythjobs@ambyth.com and to obtain email username and password for MSchniep@ambyth.com. Kevin Hsueh
09/10/2021 01:00 pm 09/10/2021 01:45 pm 00:45

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
09/10/2021 01:44 pm Created workorder. Kevin H.
09/10/2021 01:44 pm Assigned: Kevin Hsueh Kevin H.
09/10/2021 01:44 pm Updated status to Scheduled Kevin H.
09/10/2021 01:45 pm Check-in 09/10/2021 01:00 pm Kevin H.
09/10/2021 01:48 pm Updated status to Service Completed Kevin H.
09/10/2021 01:48 pm Work Order Tasks Added Kevin H.
09/10/2021 01:48 pm Check-out 09/10/2021 01:45 pm Kevin H.
09/10/2021 01:49 pm Service Completed Kevin H.
09/10/2021 01:49 pm Updated status to Pending Approval Kevin H.
09/10/2021 01:49 pm No Signature: Remote Support Kevin H.
09/13/2021 09:48 am Approved. Chu H.
09/13/2021 09:48 am Updated status to Submitted for Invoicing Chu H.
09/13/2021 02:33 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W38755