DSI WebApp

W38766 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

09/14/2021, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Bella and Christi's network drive access

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remote Support: Bella and Christi both lost network drive access. Restore network drive access for Bella and Christi. Confirmed both can access network drives. Noted network drives are manually mapped. DSI to work with Ambyth to configure Group Policy on DC Server.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remote Support: Bella and Christi both lost network drive access. Restore network drive access for Bella and Christi. Confirmed both can access network drives. Noted network drives are manually mapped. DSI to work with Ambyth to configure Group Policy on DC Server.	Kevin Hsueh	09/14/2021 08:30 am	09/14/2021 09:00 am	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/14/2021 08:59 am	Created workorder.	Kevin H.
09/14/2021 08:59 am	Assigned: Kevin Hsueh	Kevin H.
09/14/2021 08:59 am	Updated status to Scheduled	Kevin H.
09/14/2021 09:00 am	Check-in 09/14/2021 08:30 am	Kevin H.
09/14/2021 09:01 am	Updated status to Service Completed	Kevin H.
09/14/2021 09:01 am	Work Order Tasks Added	Kevin H.
09/14/2021 09:01 am	Check-out 09/14/2021 09:00 am	Kevin H.
09/14/2021 09:02 am	Service Completed	Kevin H.
09/14/2021 09:02 am	Updated status to Pending Approval	Kevin H.
09/14/2021 09:02 am	No Signature: Remote Support	Kevin H.
09/15/2021 01:02 pm	Approved.	Chu H.
09/15/2021 01:02 pm	Updated status to Submitted for Invoicing	Chu H.
09/15/2021 04:55 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W38766

Work Orders