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W38795 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

09/24/2021, 08:30 am

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030112

Work Requested

Troubleshoot Dell Optiplex 3020

Work Requested by: Jacob Tareyama

Items Dropped Off 1

	Item	Serial Number	Notes
1	Dell Optiplex 3020	JNRLX12

Work Completed 1

Summary of Tasks

Run hardware diagnostic test on Dell Optiplex and confirmed all hardware test passed. Noted that system does not boot up properly as it does not detect the drives. Upon further troubleshooting, confirmed that the original CMOS battery was not holding a charge. Install new CMOS battery and update BIOS settings and internal clock. Reboot workstation several times with no issues.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Run hardware diagnostic test on Dell Optiplex and confirmed all hardware test passed. Noted that system does not boot up properly as it does not detect the drives. Upon further troubleshooting, confirmed that the original CMOS battery was not holding a charge. Install new CMOS battery and update BIOS settings and internal clock. Reboot workstation several times with no issues.	Kevin Hsueh	09/24/2021 04:00 pm	09/24/2021 05:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/23/2021 04:23 pm	Created workorder.	Kevin H.
09/23/2021 04:23 pm	Assigned: Kevin Hsueh	Kevin H.
09/23/2021 04:23 pm	Updated status to Scheduled	Kevin H.
09/23/2021 04:23 pm	Added customer equipment.	Kevin H.
09/24/2021 05:00 pm	Check-in 09/24/2021 04:00 pm	Kevin H.
09/24/2021 05:02 pm	Updated status to Service Completed	Kevin H.
09/24/2021 05:02 pm	Work Order Tasks Added	Kevin H.
09/24/2021 05:02 pm	Check-out 09/24/2021 05:00 pm	Kevin H.
09/24/2021 05:03 pm	Service Completed	Kevin H.
09/24/2021 05:03 pm	Updated status to Pending Approval	Kevin H.
09/24/2021 05:03 pm	Signature for Later: System will be delivered back to Ambyth on Monday	Kevin H.
09/24/2021 05:06 pm	Approved.	Chu H.
09/24/2021 05:06 pm	Updated status to Submitted for Invoicing	Chu H.
09/27/2021 02:55 pm	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W38795

Work Orders