DSI WebApp

W39184 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

03/09/2022, 02:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Zach

Date Signed:

03/02/2022

Work Requested

Troubleshoot email issues

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Ambyth reported connection to Hosted Exchange is down for all Outlook clients. Check and investigate. Noted that the issue only is present at the office locations that are using Docomo internet service (HQ and Logistics). Offices using GTA internet service are fine (Warehouse and Piti Offices). Advised Ambyth to contact Docomo. During the troubleshooting Ambyth advised that the HQ and Logistics offices' Outlook came back up. Issue appears to be related to a Docomo ISP issue. Ambyth to contact Docomo to find out what happened. No settings on Hosted Exchange or Ambyth firewalls were done.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Ambyth reported connection to Hosted Exchange is down for all Outlook clients. Check and investigate. Noted that the issue only is present at the office locations that are using Docomo internet service (HQ and Logistics). Offices using GTA internet service are fine (Warehouse and Piti Offices). Advised Ambyth to contact Docomo. During the troubleshooting Ambyth advised that the HQ and Logistics offices' Outlook came back up. Issue appears to be related to a Docomo ISP issue. Ambyth to contact Docomo to find out what happened. No settings on Hosted Exchange or Ambyth firewalls were done.	Kevin Hsueh	03/02/2022 02:35 pm	03/02/2022 04:54 pm	02:19

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/02/2022 02:34 pm	Created workorder.	Kevin H.
03/02/2022 02:34 pm	Assigned: Kevin Hsueh	Kevin H.
03/02/2022 02:34 pm	Updated status to Scheduled	Kevin H.
03/02/2022 02:36 pm	Check-in 03/02/2022 02:35 pm	Kevin H.
03/02/2022 02:36 pm	Arrived 03/02/2022 02:36 pm	Kevin H.
03/02/2022 04:14 pm	Customer Signature Posted	Kevin H.
03/02/2022 04:56 pm	Updated status to Service Completed	Kevin H.
03/02/2022 04:56 pm	Work Order Tasks Added	Kevin H.
03/02/2022 04:56 pm	Check-out 03/02/2022 04:54 pm	Kevin H.
03/02/2022 04:58 pm	Service Completed	Kevin H.
03/02/2022 04:58 pm	Updated status to Pending Approval	Kevin H.
03/03/2022 04:40 pm	Approved.	Chu H.
03/03/2022 04:40 pm	Updated status to Submitted for Invoicing	Chu H.
03/03/2022 04:49 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39184

Work Orders