DSI WebApp

W39234 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

03/22/2022, 01:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.4002: Ambyth - SonicWall Installation

Rates:

Ambyth - SonicWall Installation [TOTAL ANNUAL HOURS: 8]

Remaining Hours:

8

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

PLDT to configure Subic Modem to Bridge Mode. DSI to configure SonicWALL.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

PLDT showed up to Subic office and changed the modem to bridge mode. No notice given. Subic office was entirely down. Worked with Joesef at Subic to connect a workstation to his Mobile Hot Spot. Gained access to SonicWALL and set WAN port to PPPoE. Enter all required PPPoE credentials. Confirmed internet connection is up. Proceed to create VPN point to point tunnel between Guam and Subic successfully. Confirmed with Josef all workstations and laptops in Subic have internet connection now.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	PLDT showed up to Subic office and changed the modem to bridge mode. No notice given. Subic office was entirely down. Worked with Joesef at Subic to connect a workstation to his Mobile Hot Spot. Gained access to SonicWALL and set WAN port to PPPoE. Enter all required PPPoE credentials. Confirmed internet connection is up. Proceed to create VPN point to point tunnel between Guam and Subic successfully. Confirmed with Josef all workstations and laptops in Subic have internet connection now.	Kevin Hsueh	03/22/2022 01:30 pm	03/22/2022 02:13 pm	00:43

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/22/2022 02:12 pm	Created workorder.	Kevin H.
03/22/2022 02:12 pm	Assigned: Kevin Hsueh	Kevin H.
03/22/2022 02:12 pm	Updated status to Scheduled	Kevin H.
03/22/2022 02:12 pm	Check-in 03/22/2022 01:30 pm	Kevin H.
03/22/2022 02:14 pm	Updated status to Service Completed	Kevin H.
03/22/2022 02:14 pm	Work Order Tasks Added	Kevin H.
03/22/2022 02:14 pm	Check-out 03/22/2022 02:13 pm	Kevin H.
03/22/2022 02:15 pm	Service Completed	Kevin H.
03/22/2022 02:15 pm	Updated status to Pending Approval	Kevin H.
03/22/2022 02:15 pm	No Signature: Project Remote Support	Kevin H.
03/23/2022 10:43 am	Approved.	Chu H.
03/23/2022 10:43 am	Updated status to Submitted for Invoicing	Chu H.
03/23/2022 10:55 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39234

Work Orders