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W39234   Closed

03/22/2022, 01:30 pm   
Remote
Service Contract
AMBY.4002: Ambyth - SonicWall Installation
Ambyth - SonicWall Installation [TOTAL ANNUAL HOURS: 8]
8
1
Kevin Hsueh
No

Work Requested

PLDT to configure Subic Modem to Bridge Mode. DSI to configure SonicWALL.
Work Requested by: Gail Manuel

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

PLDT showed up to Subic office and changed the modem to bridge mode. No notice given. Subic office was entirely down. Worked with Joesef at Subic to connect a workstation to his Mobile Hot Spot. Gained access to SonicWALL and set WAN port to PPPoE. Enter all required PPPoE credentials. Confirmed internet connection is up. Proceed to create VPN point to point tunnel between Guam and Subic successfully. Confirmed with Josef all workstations and laptops in Subic have internet connection now.
Work Completed Technician Check-in Check-out Actual Hrs
1 PLDT showed up to Subic office and changed the modem to bridge mode. No notice given. Subic office was entirely down. Worked with Joesef at Subic to connect a workstation to his Mobile Hot Spot. Gained access to SonicWALL and set WAN port to PPPoE. Enter all required PPPoE credentials. Confirmed internet connection is up. Proceed to create VPN point to point tunnel between Guam and Subic successfully. Confirmed with Josef all workstations and laptops in Subic have internet connection now. Kevin Hsueh
03/22/2022 01:30 pm 03/22/2022 02:13 pm 00:43

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
03/22/2022 02:12 pm Created workorder. Kevin H.
03/22/2022 02:12 pm Assigned: Kevin Hsueh Kevin H.
03/22/2022 02:12 pm Updated status to Scheduled Kevin H.
03/22/2022 02:12 pm Check-in 03/22/2022 01:30 pm Kevin H.
03/22/2022 02:14 pm Updated status to Service Completed Kevin H.
03/22/2022 02:14 pm Work Order Tasks Added Kevin H.
03/22/2022 02:14 pm Check-out 03/22/2022 02:13 pm Kevin H.
03/22/2022 02:15 pm Service Completed Kevin H.
03/22/2022 02:15 pm Updated status to Pending Approval Kevin H.
03/22/2022 02:15 pm No Signature: Project Remote Support Kevin H.
03/23/2022 10:43 am Approved. Chu H.
03/23/2022 10:43 am Updated status to Submitted for Invoicing Chu H.
03/23/2022 10:55 am Updated status to Closed Jessica L.

Attachments 1

Filename
W39234