DSI WebApp

W39552 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

07/14/2022, 08:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6001: Ambyth - Service Contract (08/09/21 - 08/08/22)

Rates:

Ambyth - Service Contract (08/09/21 - 08/08/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Gail Manuel

Date Signed:

07/14/2022

Work Requested

Pick up Gail's workstation for in-house troubleshooting at DSI. Workstation constantly crashing.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 3

Summary of Tasks

Deliver and setup workstation at Ambyth. Confirmed Gail can login to her profile.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Pick up Gail's workstation and brought back to DSI for troubleshooting.	Kevin Hsueh	07/14/2022 08:29 am	07/14/2022 08:36 am	00:07
2	Run Lenovo Hardware Diagnostics and noted error with PCI port where video card is connected to. Disable this particular PCI port and move video card to different PCI port on systemboard. Login to workstation after hardware test and run Windows 10 DISM check and SFC check. DISM and SFC check found and corrected several system file errors.	Kevin Hsueh	07/14/2022 09:30 am	07/14/2022 10:15 am	00:45
3	Deliver and setup workstation at Ambyth. Confirmed Gail can login to her profile.	Kevin Hsueh	07/14/2022 11:08 am	07/14/2022 11:41 am	00:33

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
07/14/2022 08:22 am	Created workorder.	Kevin H.
07/14/2022 08:22 am	Assigned: Kevin Hsueh	Kevin H.
07/14/2022 08:22 am	Updated status to Scheduled	Kevin H.
07/14/2022 08:29 am	Check-in 07/14/2022 08:29 am	Kevin H.
07/14/2022 08:29 am	Arrived 07/14/2022 08:29 am	Kevin H.
07/14/2022 08:36 am	Updated status to In Progress	Kevin H.
07/14/2022 08:36 am	Check-out 07/14/2022 08:36 am	Kevin H.
07/14/2022 10:15 am	Check-in 07/14/2022 09:30 am	Kevin H.
07/14/2022 10:16 am	Updated status to In Progress	Kevin H.
07/14/2022 10:16 am	Check-out 07/14/2022 10:15 am	Kevin H.
07/14/2022 11:08 am	Check-in 07/14/2022 11:08 am	Kevin H.
07/14/2022 11:23 am	Customer Signature Posted	Kevin H.
07/14/2022 11:41 am	Updated status to Service Completed	Kevin H.
07/14/2022 11:41 am	Work Order Tasks Added	Kevin H.
07/14/2022 11:41 am	Check-out 07/14/2022 11:41 am	Kevin H.
07/14/2022 11:42 am	Service Completed	Kevin H.
07/14/2022 11:42 am	Updated status to Pending Approval	Kevin H.
07/18/2022 08:54 am	Approved.	Chu H.
07/18/2022 08:54 am	Updated status to Submitted for Invoicing	Chu H.
07/18/2022 04:42 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39552

Work Orders