DSI WebApp

W39810 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

10/04/2022, 04:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Ambyth - Service Contract (08/09/22 - 08/08/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Gail reported Bella is receiving undeliverable bounce back emails when sending to ambyth.com

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remotely connect to Bella's laptop to troubleshoot. Perform test emails using auto complete in To and CC fields. Undeliverable message received. Delete auto complete entries and manually type bdimalibot@ambyth.com and acc@seafix.net and test send email successfully. Undeliverable message was a result of the auto complete in Bella's outlook

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remotely connect to Bella's laptop to troubleshoot. Perform test emails using auto complete in To and CC fields. Undeliverable message received. Delete auto complete entries and manually type bdimalibot@ambyth.com and acc@seafix.net and test send email successfully. Undeliverable message was a result of the auto complete in Bella's outlook	Kevin Hsueh	10/04/2022 04:00 pm	10/04/2022 04:38 pm	00:38

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/04/2022 04:35 pm	Created workorder.	Kevin H.
10/04/2022 04:35 pm	Assigned: Kevin Hsueh	Kevin H.
10/04/2022 04:35 pm	Updated status to Scheduled	Kevin H.
10/04/2022 04:37 pm	Check-in 10/04/2022 04:00 pm	Kevin H.
10/04/2022 04:42 pm	Updated status to Service Completed	Kevin H.
10/04/2022 04:42 pm	Work Order Tasks Added	Kevin H.
10/04/2022 04:42 pm	Check-out 10/04/2022 04:38 pm	Kevin H.
10/04/2022 04:50 pm	Service Completed	Kevin H.
10/04/2022 04:50 pm	Updated status to Pending Approval	Kevin H.
10/04/2022 04:50 pm	No Signature: Remote Support	Kevin H.
10/06/2022 12:54 pm	Approved.	Chu H.
10/06/2022 12:54 pm	Updated status to Submitted for Invoicing	Chu H.
10/06/2022 02:38 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39810

Work Orders