DSI WebApp

W39883 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Benjie Vivero

Scheduled Date/Time:

11/08/2022, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Ambyth - Service Contract (08/09/22 - 08/08/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot workstation in Saipan. Unable to access network or internet.

Work Requested by: Benjie Vivero

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Benjie reported 1 workstation in Ambyth Saipan unable to access internet or network. Work with Benjie and noted the workstation is not receiving an IP Address from the DHCP server. Check DHCP Server and all IP Addresses are used up. Increased IP Address pool and confirmed workstation now gets an IP Address and can access internet and network.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Benjie reported 1 workstation in Ambyth Saipan unable to access internet or network. Work with Benjie and noted the workstation is not receiving an IP Address from the DHCP server. Check DHCP Server and all IP Addresses are used up. Increased IP Address pool and confirmed workstation now gets an IP Address and can access internet and network.	Kevin Hsueh	11/08/2022 09:30 am	11/08/2022 10:07 am	00:37

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/08/2022 10:05 am	Created workorder.	Kevin H.
11/08/2022 10:05 am	Assigned: Kevin Hsueh	Kevin H.
11/08/2022 10:05 am	Updated status to Scheduled	Kevin H.
11/08/2022 10:06 am	Check-in 11/08/2022 09:30 am	Kevin H.
11/08/2022 10:17 am	Updated status to Service Completed	Kevin H.
11/08/2022 10:17 am	Work Order Tasks Added	Kevin H.
11/08/2022 10:17 am	Check-out 11/08/2022 10:07 am	Kevin H.
11/08/2022 04:24 pm	Service Completed	Kevin H.
11/08/2022 04:24 pm	Updated status to Pending Approval	Kevin H.
11/08/2022 04:24 pm	No Signature: Remote Support	Kevin H.
11/10/2022 12:38 pm	Approved.	Chu H.
11/10/2022 12:38 pm	Updated status to Submitted for Invoicing	Chu H.
11/10/2022 03:09 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39883

Work Orders