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W40000   Closed

Ambyth Shipping & Trading, Inc.
Vanessa Cruz
01/05/2023, 01:30 pm   
Onsite
Service Contract
AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)
Ambyth - Service Contract (08/09/22 - 08/08/23) [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
Yes
Joy
01/05/2023

Work Requested

Pick up Vanessa's laptop for inhouse troubleshooting at DSI.
Work Requested by: Vanessa Cruz

Items Dropped Off 0

Item Serial Number Notes

Work Completed 2

Summary of Tasks

Pick up Vanessa's laptop from Ambyth and brought back to DSI to troubleshoot. Per Vanessa, she lost remote access to her workstation. Test VPN and confirmed VPN connection can establish correctly. Test connect using Windows RDP to Vanessa's workstation but unreachable error is thrown. Worked with Vanessa to check her workstation remotely. Noted workstation was only connected to WiFi and not LAN. Worked with Vanessa to reconnect LAN cable to the workstation. Test access using Windows RDP to Vanessa's workstation successfully. Issue was LAN cable lost connected to the workstation and RDP is using the static IP address that is set on the LAN port. Delivered Vanessa's laptop back to Ambyth per Vanessa's request
Work Completed Technician Check-in Check-out Actual Hrs
1 Pick up Vanessa's laptop from Ambyth and brought back to DSI to troubleshoot. Per Vanessa, she lost remote access to her workstation. Test VPN and confirmed VPN connection can establish correctly. Test connect using Windows RDP to Vanessa's workstation but unreachable error is thrown. Worked with Vanessa to check her workstation remotely. Noted workstation was only connected to WiFi and not LAN. Worked with Vanessa to reconnect LAN cable to the workstation. Test access using Windows RDP to Vanessa's workstation successfully. Issue was LAN cable lost connected to the workstation and RDP is using the static IP address that is set on the LAN port. Kevin Hsueh
 01/05/2023 01:04 pm 01/05/2023 02:04 pm 01:00
2 Delivered Vanessa's laptop back to Ambyth per Vanessa's request Kevin Hsueh
 01/05/2023 04:21 pm 01/05/2023 05:06 pm 00:45

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 24

Date/Time Comment Tech
01/05/2023 12:41 pm Created workorder. Kevin H.
01/05/2023 12:41 pm Assigned: Kevin Hsueh Kevin H.
01/05/2023 12:41 pm Updated status to Scheduled Kevin H.
01/05/2023 01:04 pm Check-in 01/05/2023 01:04 pm Kevin H.
01/05/2023 01:23 pm Arrived 01/05/2023 01:23 pm Kevin H.
01/05/2023 02:28 pm Updated status to Service Completed Kevin H.
01/05/2023 02:28 pm Work Order Tasks Added Kevin H.
01/05/2023 02:28 pm Check-out 01/05/2023 02:04 pm Kevin H.
01/05/2023 02:30 pm Service Completed Kevin H.
01/05/2023 02:30 pm Updated status to Pending Approval Kevin H.
01/05/2023 02:30 pm Signature for Later: Vanessa will pick up the laptop from DSI today. Kevin H.
01/05/2023 04:15 pm Updated Estimated Service Time (hrs) to Kevin H.
01/05/2023 04:15 pm Updated status to In Progress Kevin H.
01/05/2023 04:15 pm Modified workorder. Kevin H.
01/05/2023 04:21 pm Check-in 01/05/2023 04:21 pm Kevin H.
01/05/2023 04:45 pm Customer Signature Posted Kevin H.
01/05/2023 05:07 pm Updated status to Service Completed Kevin H.
01/05/2023 05:07 pm Work Order Tasks Added Kevin H.
01/05/2023 05:07 pm Check-out 01/05/2023 05:06 pm Kevin H.
01/05/2023 05:08 pm Service Completed Kevin H.
01/05/2023 05:08 pm Updated status to Pending Approval Kevin H.
01/05/2023 05:14 pm Approved. Chu H.
01/05/2023 05:14 pm Updated status to Submitted for Invoicing Chu H.
01/05/2023 05:17 pm Updated status to Closed Jessica L.

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