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W40114 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

02/15/2023, 01:45 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Additional Hour (SERVICE CONTRACT) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Christi Taijeron

Date Signed:

02/15/2023

Invoice Number:

031119

Work Requested

Troubleshoot Network Equipment at Logistics Office. Per Gail, Docomo advised network equipment is causing choppy calls on their Hosted Phone System.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check all network equipment at Logistics and confirmed no issues seen or reported on logs. Run speed tesr and received speeds of 30Mbps download and 1Mbps upload. run speed test by directly connecting to Docomo modem and results were the same. Advised Docomo and Docomo advised they will check on their side. Work with Jay Garrido to reset email password as account may have been compromised. Run full Malwarebytes scan on Jays laptop and no infections found.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check all network equipment at Logistics and confirmed no issues seen or reported on logs. Run speed tesr and received speeds of 30Mbps download and 1Mbps upload. run speed test by directly connecting to Docomo modem and results were the same. Advised Docomo and Docomo advised they will check on their side. Work with Jay Garrido to reset email password as account may have been compromised. Run full Malwarebytes scan on Jays laptop and no infections found.	Kevin Hsueh	02/15/2023 01:45 pm	02/15/2023 02:58 pm	01:13

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
02/15/2023 02:16 pm	Created workorder.	Kevin H.
02/15/2023 02:16 pm	Assigned: Kevin Hsueh	Kevin H.
02/15/2023 02:16 pm	Updated status to Scheduled	Kevin H.
02/15/2023 02:48 pm	Check-in 02/15/2023 01:45 pm	Kevin H.
02/15/2023 02:48 pm	Arrived 02/15/2023 01:45 pm	Kevin H.
02/15/2023 02:56 pm	Customer Signature Posted	Kevin H.
02/15/2023 03:00 pm	Updated status to Service Completed	Kevin H.
02/15/2023 03:00 pm	Work Order Tasks Added	Kevin H.
02/15/2023 03:00 pm	Check-out 02/15/2023 02:58 pm	Kevin H.
02/15/2023 03:01 pm	Service Completed	Kevin H.
02/15/2023 03:01 pm	Updated status to Pending Approval	Kevin H.
02/16/2023 08:16 am	Approved.	Chu H.
02/16/2023 08:16 am	Updated status to Submitted for Invoicing	Chu H.
02/16/2023 08:46 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40114

Work Orders