DSI WebApp

W40467 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

07/10/2023, 04:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6002: Ambyth - Service Contract (08/09/22 - 08/08/23)

Rates:

Ambyth - Service Contract (08/09/22 - 08/08/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot CYMA Users stuck issue.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Gail advised Ambyth had a power outage and 2 users are stuck in CYMA. Unable to release 2 stuck users from CYMA PSQL database. Proceeded to restart CYMA Server. Confirmed all users can log back in to CYMA after server restart.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Gail advised Ambyth had a power outage and 2 users are stuck in CYMA. Unable to release 2 stuck users from CYMA PSQL database. Proceeded to restart CYMA Server. Confirmed all users can log back in to CYMA after server restart.	Kevin Hsueh	07/10/2023 04:30 pm	07/10/2023 05:30 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/10/2023 05:01 pm	Created workorder.	Kevin H.
07/10/2023 05:01 pm	Assigned: Kevin Hsueh	Kevin H.
07/10/2023 05:01 pm	Updated status to Scheduled	Kevin H.
07/11/2023 02:00 pm	Check-in 07/10/2023 04:30 pm	Kevin H.
07/11/2023 02:02 pm	Updated status to Service Completed	Kevin H.
07/11/2023 02:02 pm	Work Order Tasks Added	Kevin H.
07/11/2023 02:02 pm	Check-out 07/10/2023 05:30 pm	Kevin H.
07/11/2023 02:05 pm	Service Completed	Kevin H.
07/11/2023 02:05 pm	Updated status to Pending Approval	Kevin H.
07/11/2023 02:05 pm	No Signature: Remote Support	Kevin H.
07/12/2023 11:33 am	Approved.	Chu H.
07/12/2023 11:33 am	Updated status to Submitted for Invoicing	Chu H.
07/12/2023 01:18 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40467

Work Orders