DSI WebApp

W40668 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Irene Babac

Scheduled Date/Time:

10/02/2023, 08:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Irene reported she is unable to open an email with invoice from Ninth Design

Work Requested by: Irene Babac

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Irene advised email from Ninth Design with invoice was being flagged as phishing. Connected remotely and noted the invoice from Ninth Design was being sent from "freshbooks.com" URL. Irene confirmed this is a legitimate link for Ninth Design. Advised Irene to click on "Accept risk and open" if the link is legitimate. Confirmed Ninth Design invoice opens.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Irene advised email from Ninth Design with invoice was being flagged as phishing. Connected remotely and noted the invoice from Ninth Design was being sent from "freshbooks.com" URL. Irene confirmed this is a legitimate link for Ninth Design. Advised Irene to click on "Accept risk and open" if the link is legitimate. Confirmed Ninth Design invoice opens.	Kevin Hsueh	10/02/2023 08:30 am	10/02/2023 09:17 am	00:47

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/02/2023 09:16 am	Created workorder.	Kevin H.
10/02/2023 09:16 am	Assigned: Kevin Hsueh	Kevin H.
10/02/2023 09:16 am	Updated status to Scheduled	Kevin H.
10/02/2023 09:17 am	Check-in 10/02/2023 08:30 am	Kevin H.
10/02/2023 09:19 am	Updated status to Service Completed	Kevin H.
10/02/2023 09:19 am	Work Order Tasks Added	Kevin H.
10/02/2023 09:19 am	Check-out 10/02/2023 09:17 am	Kevin H.
10/02/2023 09:38 am	Service Completed	Kevin H.
10/02/2023 09:38 am	Updated status to Pending Approval	Kevin H.
10/02/2023 09:38 am	No Signature: Remote Support: Irene Babac email request	Kevin H.
10/04/2023 08:58 am	Approved.	Chu H.
10/04/2023 08:58 am	Updated status to Submitted for Invoicing	Chu H.
10/04/2023 09:39 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40668

Work Orders