DSI WebApp

W40766 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

11/02/2023, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Gail and Joy Outlook clients not syncing.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Gail and Joy's Outlook clients stopped syncing. Perform remote support to check. Gail's Exchange mailbox reached 250GB in size. Outlook max is only 50GB. Create a local pst Archive folder for Gail to start archiving. Set Gail's outlook to not use Cached Mode. Joy's mailbox reached 130GB. Outlook max is only 50GB. Create a local pst Archive folder for Joy to start archiving.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Gail and Joy's Outlook clients stopped syncing. Perform remote support to check. Gail's Exchange mailbox reached 250GB in size. Outlook max is only 50GB. Create a local pst Archive folder for Gail to start archiving. Set Gail's outlook to not use Cached Mode. Joy's mailbox reached 130GB. Outlook max is only 50GB. Create a local pst Archive folder for Joy to start archiving.	Kevin Hsueh	11/02/2023 02:00 pm	11/02/2023 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/02/2023 04:16 pm	Created workorder.	Kevin H.
11/02/2023 04:16 pm	Assigned: Kevin Hsueh	Kevin H.
11/02/2023 04:16 pm	Updated status to Scheduled	Kevin H.
11/02/2023 04:19 pm	Check-in 11/02/2023 02:00 pm	Kevin H.
11/02/2023 04:22 pm	Updated status to Service Completed	Kevin H.
11/02/2023 04:22 pm	Work Order Tasks Added	Kevin H.
11/02/2023 04:22 pm	Check-out 11/02/2023 03:00 pm	Kevin H.
11/02/2023 04:24 pm	Service Completed	Kevin H.
11/02/2023 04:24 pm	Updated status to Pending Approval	Kevin H.
11/02/2023 04:24 pm	No Signature: Remote Support	Kevin H.
11/02/2023 07:01 pm	Approved.	Chu H.
11/02/2023 07:01 pm	Updated status to Submitted for Invoicing	Chu H.
11/03/2023 09:26 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40766

Work Orders