DSI WebApp

W40851 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Christi Taijeron

Scheduled Date/Time:

12/11/2023, 10:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Christi reported she lost connection to network share drives.

Work Requested by: Christi Taijeron

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remote Support with Christi. Network share drives not accessible. Confirmed Warehouse site to site VPN connection with HQ is up. Christi advised all other staff at Warehouse location can access. Check Christi's laptop and noted incorrect DNS was populated. Update and correct DNS setting. Confirmed with Christi network share drives are now accessible.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Remote Support with Christi. Network share drives not accessible. Confirmed Warehouse site to site VPN connection with HQ is up. Christi advised all other staff at Warehouse location can access. Check Christi's laptop and noted incorrect DNS was populated. Update and correct DNS setting. Confirmed with Christi network share drives are now accessible.	Kevin Hsueh	12/11/2023 10:00 am	12/11/2023 11:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
12/11/2023 10:59 am	Created workorder.	Kevin H.
12/11/2023 10:59 am	Assigned: Kevin Hsueh	Kevin H.
12/11/2023 10:59 am	Updated status to Scheduled	Kevin H.
12/11/2023 11:01 am	Check-in 12/11/2023 10:00 am	Kevin H.
12/11/2023 11:03 am	Updated status to Service Completed	Kevin H.
12/11/2023 11:03 am	Work Order Tasks Added	Kevin H.
12/11/2023 11:03 am	Check-out 12/11/2023 11:00 am	Kevin H.
12/11/2023 11:21 am	Service Completed	Kevin H.
12/11/2023 11:21 am	Updated status to Pending Approval	Kevin H.
12/11/2023 11:21 am	No Signature: Remote Support	Kevin H.
12/11/2023 05:20 pm	Approved.	Chu H.
12/11/2023 05:20 pm	Updated status to Submitted for Invoicing	Chu H.
12/12/2023 04:26 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40851

Work Orders