DSI WebApp

W40873 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Jacob Tareyama

Scheduled Date/Time:

12/20/2023, 01:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Mr. Miller unable to access his emails.

Work Requested by: Jacob Tareyama

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Mr. Miller advised his phone is prompting for his Exchange Email password. Password entered did not take. Test credentials on webmail and confirmed credentials are not correct. Worked with Mr. Miller to reset his Exchange Email password to a password he provided. Test access email with Mr. Miller after password reset successful.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Mr. Miller advised his phone is prompting for his Exchange Email password. Password entered did not take. Test credentials on webmail and confirmed credentials are not correct. Worked with Mr. Miller to reset his Exchange Email password to a password he provided. Test access email with Mr. Miller after password reset successful.	Kevin Hsueh	12/20/2023 01:30 pm	12/20/2023 02:23 pm	00:53

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
12/20/2023 02:20 pm	Created workorder.	Kevin H.
12/20/2023 02:20 pm	Assigned: Kevin Hsueh	Kevin H.
12/20/2023 02:20 pm	Updated status to Scheduled	Kevin H.
12/20/2023 02:23 pm	Check-in 12/20/2023 01:30 pm	Kevin H.
12/20/2023 02:24 pm	Updated status to Service Completed	Kevin H.
12/20/2023 02:24 pm	Work Order Tasks Added	Kevin H.
12/20/2023 02:24 pm	Check-out 12/20/2023 02:23 pm	Kevin H.
12/20/2023 02:28 pm	Service Completed	Kevin H.
12/20/2023 02:28 pm	Updated status to Pending Approval	Kevin H.
12/20/2023 02:28 pm	No Signature: Remote Support with Mr. Miller	Kevin H.
12/21/2023 10:19 am	Approved.	Chu H.
12/21/2023 10:19 am	Updated status to Submitted for Invoicing	Chu H.
12/21/2023 01:03 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40873

Work Orders