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W41337   Closed

07/11/2024, 08:30 am   
Remote
Service Contract
AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)
Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Work with Pete (CYMA) to troubleshoot AMB2 company file
Work Requested by: Gail Manuel

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Work with Pete from CYMA and setup remote support session. Pete unable to complete work on AMB2 company file as he advised Ambyth did not close out the accounting period he was to work on. Pete advised he would send Ambyth an update and instructions. Proceed to clear all temp files in CYMA while users were all logged out of CYMA.
Work Completed Technician Check-in Check-out Actual Hrs
1 Work with Pete from CYMA and setup remote support session. Pete unable to complete work on AMB2 company file as he advised Ambyth did not close out the accounting period he was to work on. Pete advised he would send Ambyth an update and instructions. Proceed to clear all temp files in CYMA while users were all logged out of CYMA. Kevin Hsueh
07/11/2024 08:30 am 07/11/2024 09:20 am 00:50

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
07/11/2024 09:12 am Created workorder. Kevin H.
07/11/2024 09:12 am Assigned: Kevin Hsueh Kevin H.
07/11/2024 09:12 am Updated status to Scheduled Kevin H.
07/11/2024 09:19 am Check-in 07/11/2024 08:30 am Kevin H.
07/11/2024 09:21 am Updated status to Service Completed Kevin H.
07/11/2024 09:21 am Work Order Tasks Added Kevin H.
07/11/2024 09:21 am Check-out 07/11/2024 09:20 am Kevin H.
07/11/2024 09:23 am Service Completed Kevin H.
07/11/2024 09:23 am Updated status to Pending Approval Kevin H.
07/11/2024 09:23 am No Signature: Remote Support Kevin H.
07/11/2024 11:57 am Approved. Chu H.
07/11/2024 11:57 am Updated status to Submitted for Invoicing Chu H.
07/11/2024 02:56 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W41337