DSI WebApp

W41421 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

08/26/2024, 09:44 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Fanny Paguio

Date Signed:

08/26/2024

Work Requested

Troubleshoot Fanny workstation. Unable to boot.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Fanny's workstation stuck in start up repair. Noted Windows 11 Feature update was installed. This feature update did not install successfully and crashed the workstation. Perform a system restore to restore back to restore point before the windows update was downloaded and installed.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Fanny's workstation stuck in start up repair. Noted Windows 11 Feature update was installed. This feature update did not install successfully and crashed the workstation. Perform a system restore to restore back to restore point before the windows update was downloaded and installed.	Kevin Hsueh	08/26/2024 09:59 am	08/26/2024 10:42 am	00:43

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/26/2024 09:46 am	Created workorder.	Kevin H.
08/26/2024 09:46 am	Assigned: Kevin Hsueh	Kevin H.
08/26/2024 09:46 am	Updated status to Scheduled	Kevin H.
08/26/2024 09:59 am	Check-in 08/26/2024 09:59 am	Kevin H.
08/26/2024 09:59 am	Arrived 08/26/2024 09:59 am	Kevin H.
08/26/2024 10:16 am	Customer Signature Posted	Kevin H.
08/26/2024 10:43 am	Updated status to Service Completed	Kevin H.
08/26/2024 10:43 am	Work Order Tasks Added	Kevin H.
08/26/2024 10:43 am	Check-out 08/26/2024 10:42 am	Kevin H.
08/26/2024 11:01 am	Service Completed	Kevin H.
08/26/2024 11:01 am	Updated status to Pending Approval	Kevin H.
08/26/2024 11:15 am	Approved.	Chu H.
08/26/2024 11:15 am	Updated status to Submitted for Invoicing	Chu H.
08/26/2024 02:21 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41421

Work Orders