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W41600   Closed

12/03/2024, 09:00 am   
Onsite
Service Contract
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Ambyth - Service Contract (08/26/24 - 08/25/25) [TOTAL ANNUAL HOURS: 2]
2
2
Kevin Hsueh
Yes
Joy Cabingas
12/03/2024

Work Requested

Troubleshoot Various Issues
Work Requested by: Lou Garcia

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Troubleshoot ID Card printer. Incorrect ribbon error preset. Remove ribbon and confirmed ribbon part number is correct. Clean ID Badge printer and update driver and firmware. Reboot printer but error message still present. Ambyth to contact their vendor were they purchased the ribbon. Setup Dup security on Joy's new iPhone. Install new IT&E BEC modem. Provided old BEC Modem to Jacob. Troubleshoot Vanessas laptop. Laptop has several windowd explorer errors. Windows file system corrupted. Brought back to DSI to troubleshoot
Work Completed Technician Check-in Check-out Actual Hrs
1 Troubleshoot ID Card printer. Incorrect ribbon error preset. Remove ribbon and confirmed ribbon part number is correct. Clean ID Badge printer and update driver and firmware. Reboot printer but error message still present. Ambyth to contact their vendor were they purchased the ribbon. Setup Dup security on Joy's new iPhone. Install new IT&E BEC modem. Provided old BEC Modem to Jacob. Troubleshoot Vanessas laptop. Laptop has several windowd explorer errors. Windows file system corrupted. Brought back to DSI to troubleshoot Kevin Hsueh
12/03/2024 08:57 am 12/03/2024 10:31 am 01:34

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
12/03/2024 08:38 am Created workorder. Kevin H.
12/03/2024 08:38 am Assigned: Kevin Hsueh Kevin H.
12/03/2024 08:38 am Updated status to Scheduled Kevin H.
12/03/2024 08:57 am Check-in 12/03/2024 08:57 am Kevin H.
12/03/2024 08:58 am Arrived 12/03/2024 08:58 am Kevin H.
12/03/2024 10:28 am Customer Signature Posted Kevin H.
12/03/2024 10:33 am Updated status to Service Completed Kevin H.
12/03/2024 10:33 am Work Order Tasks Added Kevin H.
12/03/2024 10:33 am Check-out 12/03/2024 10:31 am Kevin H.
12/03/2024 10:35 am Service Completed Kevin H.
12/03/2024 10:35 am Updated status to Pending Approval Kevin H.
12/05/2024 08:50 am Approved. Chu H.
12/05/2024 08:50 am Updated status to Submitted for Invoicing Chu H.
12/05/2024 10:07 am Updated status to Closed Jessica L.

Attachments 1

Filename
W41600