DSI WebApp

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Lou Garcia

Scheduled Date/Time:

02/07/2025, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/24 - 08/25/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0.5

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot Lou's SonicWALL VPN Client

Work Requested by: Lou Garcia

	Item	Serial Number	Notes

Reinstall SonicWALL VPN Client on Lou's laptop. Test connect to VPN successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Reinstall SonicWALL VPN Client on Lou's laptop. Test connect to VPN successfully.	Kevin Hsueh	02/07/2025 10:30 am	02/07/2025 10:57 am	00:27

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
02/07/2025 10:52 am	Created workorder.	Kevin H.
02/07/2025 10:52 am	Assigned: Kevin Hsueh	Kevin H.
02/07/2025 10:52 am	Updated status to Scheduled	Kevin H.
02/07/2025 10:56 am	Check-in 02/07/2025 10:30 am	Kevin H.
02/07/2025 10:57 am	Updated status to Service Completed	Kevin H.
02/07/2025 10:57 am	Work Order Tasks Added	Kevin H.
02/07/2025 10:57 am	Check-out 02/07/2025 10:57 am	Kevin H.
02/07/2025 11:01 am	Service Completed	Kevin H.
02/07/2025 11:01 am	Updated status to Pending Approval	Kevin H.
02/07/2025 11:01 am	No Signature: Remote Support	Kevin H.
02/07/2025 03:54 pm	Approved.	Chu H.
02/07/2025 03:54 pm	Updated status to Submitted for Invoicing	Chu H.
02/07/2025 04:22 pm	Updated status to Closed	Jessica L.

Filename
W41711