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W42224 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

09/25/2025, 08:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

0.5

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033082

Work Requested

Check VPN Tunnel advanced settings per SonicWALL Tier 2 support update.

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login to Guam and Saipan SonicWALL TZ370 firewall to perform additional troubleshooting steps and advanced settings check per SonicWALL Support team update. Noted Guam to Saipan VPN tunnel is back up and active. Halted proceeding with additional troubleshooting steps and advanced settings check as Guam to Saipan VPN tunnel is up. Sent a separate email to Gail to inform.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Login to Guam and Saipan SonicWALL TZ370 firewall to perform additional troubleshooting steps and advanced settings check per SonicWALL Support team update. Noted Guam to Saipan VPN tunnel is back up and active. Halted proceeding with additional troubleshooting steps and advanced settings check as Guam to Saipan VPN tunnel is up. Sent a separate email to Gail to inform.	Kevin Hsueh	09/25/2025 08:00 am	09/25/2025 08:28 am	00:28

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/25/2025 08:24 am	Created workorder.	Kevin H.
09/25/2025 08:24 am	Assigned: Kevin Hsueh	Kevin H.
09/25/2025 08:24 am	Updated status to Scheduled	Kevin H.
09/25/2025 08:27 am	Check-in 09/25/2025 08:00 am	Kevin H.
09/25/2025 08:29 am	Updated status to Service Completed	Kevin H.
09/25/2025 08:29 am	Work Order Tasks Added	Kevin H.
09/25/2025 08:29 am	Check-out 09/25/2025 08:28 am	Kevin H.
09/25/2025 08:38 am	Service Completed	Kevin H.
09/25/2025 08:38 am	Updated status to Pending Approval	Kevin H.
09/25/2025 08:38 am	No Signature: Remote Support	Kevin H.
09/25/2025 12:23 pm	Approved.	Chu H.
09/25/2025 12:23 pm	Updated status to Submitted for Invoicing	Chu H.
09/30/2025 09:46 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42224

Work Orders