DSI WebApp

W42561 Closed

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

03/25/2026, 08:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Gail Manuel

Date Signed:

03/25/2026

Work Requested

Troubleshoot CYMA Server Backup

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

CYMA backup failing. Took manual backup of CYMA4 db folder as Gail will be recalculating today. Modify CYMA backup settings. DSI will check tomorrow on backup status. DSI to also work with CYMA support to archive 25 years of data and start a new company file.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	CYMA backup failing. Took manual backup of CYMA4 db folder as Gail will be recalculating today. Modify CYMA backup settings. DSI will check tomorrow on backup status. DSI to also work with CYMA support to archive 25 years of data and start a new company file.	Kevin Hsueh	03/25/2026 08:30 am	03/25/2026 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
03/25/2026 08:32 am	Created workorder.	Kevin H.
03/25/2026 08:32 am	Assigned: Kevin Hsueh	Kevin H.
03/25/2026 08:32 am	Updated status to Scheduled	Kevin H.
03/25/2026 08:52 am	Check-in 03/25/2026 08:30 am	Kevin H.
03/25/2026 09:21 am	Arrived 03/25/2026 08:30 am	Kevin H.
03/25/2026 09:26 am	Customer Signature Posted	Kevin H.
03/25/2026 09:31 am	Updated status to Service Completed	Kevin H.
03/25/2026 09:31 am	Work Order Tasks Added	Kevin H.
03/25/2026 09:31 am	Check-out 03/25/2026 09:30 am	Kevin H.
03/25/2026 09:35 am	Service Completed	Kevin H.
03/25/2026 09:35 am	Updated status to Pending Approval	Kevin H.
03/31/2026 12:13 am	Approved.	Chu H.
03/31/2026 12:13 am	Updated status to Submitted for Invoicing	Chu H.
04/03/2026 04:03 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42561

Work Orders