DSI WebApp

W42701 Pending Approval

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

06/17/2026, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Work with Pete to troubleshoot CYMA max user license limit issue

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Work with Pete from CYMA and was able to replicate the CYMA Max User License Limit error upon 10 simultaneous logins in CYMA. Worked with Pete to recreate CYMA database files/logs and test access successfully. Tested simultaneous logins of 13 with Pete. Advised Gail and requested Ambyth to monitor. Max is 15 simultaneous.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Work with Pete from CYMA and was able to replicate the CYMA Max User License Limit error upon 10 simultaneous logins in CYMA. Worked with Pete to recreate CYMA database files/logs and test access successfully. Tested simultaneous logins of 13 with Pete. Advised Gail and requested Ambyth to monitor. Max is 15 simultaneous.	Kevin Hsueh	06/17/2026 09:00 am	06/17/2026 10:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 11

Date/Time	Comment	Tech
06/17/2026 02:18 pm	No Signature: Remote Support	Kevin H.
06/17/2026 02:18 pm	Updated status to Pending Approval	Kevin H.
06/17/2026 02:18 pm	Service Completed	Kevin H.
06/17/2026 02:18 pm	Work Completed not Explained to Customer Reason:	Kevin H.
06/17/2026 02:16 pm	Check-out 06/17/2026 10:00 am	Kevin H.
06/17/2026 02:16 pm	Work Order Tasks Added	Kevin H.
06/17/2026 02:16 pm	Updated status to Service Completed	Kevin H.
06/17/2026 02:14 pm	Check-in 06/17/2026 09:00 am	Kevin H.
06/17/2026 10:32 am	Updated status to Scheduled	Kevin H.
06/17/2026 10:32 am	Assigned: Kevin Hsueh	Kevin H.
06/17/2026 10:32 am	Created workorder.	Kevin H.

Attachments 1

Filename
W42701

Work Orders