W42701   Pending Approval

06/17/2026, 09:00 am   
Remote
Service Contract
AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)
Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Work with Pete to troubleshoot CYMA max user license limit issue
Work Requested by: Gail Manuel

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Work with Pete from CYMA and was able to replicate the CYMA Max User License Limit error upon 10 simultaneous logins in CYMA. Worked with Pete to recreate CYMA database files/logs and test access successfully. Tested simultaneous logins of 13 with Pete. Advised Gail and requested Ambyth to monitor. Max is 15 simultaneous.
Work Completed Technician Check-in Check-out Actual Hrs
1 Work with Pete from CYMA and was able to replicate the CYMA Max User License Limit error upon 10 simultaneous logins in CYMA. Worked with Pete to recreate CYMA database files/logs and test access successfully. Tested simultaneous logins of 13 with Pete. Advised Gail and requested Ambyth to monitor. Max is 15 simultaneous. Kevin Hsueh
06/17/2026 09:00 am 06/17/2026 10:00 am 01:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 11

Date/Time Comment Tech
06/17/2026 02:18 pm No Signature: Remote Support Kevin H.
06/17/2026 02:18 pm Updated status to Pending Approval Kevin H.
06/17/2026 02:18 pm Service Completed Kevin H.
06/17/2026 02:18 pm Work Completed not Explained to Customer Reason: Kevin H.
06/17/2026 02:16 pm Check-out 06/17/2026 10:00 am Kevin H.
06/17/2026 02:16 pm Work Order Tasks Added Kevin H.
06/17/2026 02:16 pm Updated status to Service Completed Kevin H.
06/17/2026 02:14 pm Check-in 06/17/2026 09:00 am Kevin H.
06/17/2026 10:32 am Updated status to Scheduled Kevin H.
06/17/2026 10:32 am Assigned: Kevin Hsueh Kevin H.
06/17/2026 10:32 am Created workorder. Kevin H.

Attachments 1

Filename
W42701